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Executive Team


Mik Hillewaert
Global Chief Executive Officer
Mik Hillewaert has over 20 years of experience in the technology industry, from Benelux Regional Manager at PTC to Regional Director Eastern Region for VMware covering Russia/CIS, MENA, Eastern Europe and Turkey/Israel. In 2011 he was appointed as Vice President of International Sales at VirtualSharp Software, a next-generation Disaster Recovery company acquired by PHD Virtual Technologies in March 2013. In 2012 Mik founded Nubera, an IT services organization focused on bringing new cloud technologies to the Benelux market and assisting companies in their journey to the cloud. In October 2013, Mik became CEO of Metsi Technologies, a global IT systems integrator focused on multicloud services orchestration and data center automation with Cisco. Mik is also a board member of Playpass, a Belgian software company focused on crowd & crew management with cashless systems. Mik has a Chemical Engineering degree from KIH de Nayer and holds a Master’s in Economics from KU Leuven.

Rachael Babcock
Chief Executive Officer, Americas
Rachael Babcock brings a 20-year career in global executive leadership, IT & telecommunications sales and business development, and IT systems engineering to Metsi’s business in North and South America. In her current Metsi role, Rachael is focused on acquiring and launching full stack visibility (also known as APM) expertise for Metsi’s customers and partners. Previously, as Chief Innovation Officer for the State of TN, Rachael was a Cisco customer building next generation datacenters with Cisco ACI and ECS; and understood the challenge of software defined automation and orchestration that Metsi solves. As Pomeroy’s BDM for $100mm nationwide in Cisco business, Rachael has also led a Cisco Gold VAR and understands the challenge of being a product reseller that needs to rely on a strong services delivery partners such as Metsi. Rachael is passionate about empowering Metsi’s ecosystem to leverage innovation to achieve digital maturity for enterprise IT. Rachael holds a Bachelor of Science degree and is currently completing her MBA at UT.

Ghufran Shah
Global Chief Technology Officer
Ghufran Shah has over 20 years of experience in the technology industry, beginning as a Development Team Lead and then becoming Technical Director and CTO. In 2012, he co-founded Metsi Technologies to provide solutions, services and products to organizations for digital transformation, business orchestration, and enterprise cloud management. Ghufran is a co-author of 8 IBM Redbooks and a worldwide instructor in enterprise service management. He has worked globally with clients to deliver value-based IT solutions based on Digital Systems Integration, Configuration Management, Service Management and Strategic Consultancy. Ghufran holds a Bachelor of Computer Science from the University of Bradford.

Gary Harrison
Global Head of Technology Services
Gary Harrison brings more than 25 years of experience in media, fintech, and telecommunications industries to Metsi. For the past five years he has been proactively driving disruption in business through the adoption of cloud technologies, including Software-Defined Data Center (SDDC), Software-Defined Networking (SDN) / Access (SDA) / WAN (SD-WAN), and XaaS (as-a-Service). In addition to his recent leadership as Principle Architect for Enterprise Networks at Sky TV, Gary was a senior consultant for Thomson Reuters’ Infrastructure-as-a-Service (IaaS) and Data Center Rationalization program. Gary started his career in R&D for military communications in Australia and the United States, and then led technology strategy in various startup roles, including Infrastructure and Development Director and Lead Infrastructure Architect. Gary holds Bachelor of Engineering and Bachelor of Science degrees from the University of Sydney.

Cisco Enterprise Cloud Suite

How you define agility is dependent on your role and the processes that need automating: End users want to order applications in a self-service manner and take delivery within minutes. Application developers need automated delivery of standardized infrastructure resources to develop, test, and deploy applications. IT needs to deliver application workloads on-demand in an automated and repeatable manner, eliminating manual provisioning or deprovisioning of resources.

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Cisco ACI

Cisco ACI helps customers manage and excel in complex environments by increasing operational efficiencies, delivering network automation, and improving security for any combination of on-premises data centers, private, and public clouds. With ACI, customers can increase business agility through network optimisation, business protection, and cloud enablement.

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CASE STUDY: Large Financial Enterprise

Customer Overview Industry: Financial Sector Location: Brussels, Belgium Number of Employees: 4000 Challenge Complex request management process No automation and orchestration of business processes Complex business process and approvals requiring manual intervention Integration into VMware, XenDesktop, SCCM, IPAM, ITSM and more...

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